Privacy Policy.

Who we are & what this policy covers

Lambert Pawn LLC, doing business as Lambert Pawn ("Lambert Pawn," "we," "us," or "our"), operates in Whittier, California. This policy describes how we collect, use, disclose, and retain personal information through our website, customer communications, SMS program, and related pawn, purchase, and retail services.

It also explains choices you can make about your information. Additional notices supplied for a particular transaction, payment service, employment application, or other activity may apply. A privacy policy does not itself authorize texts, waive your rights, or replace a notice that the law requires us to deliver directly.

Questions or privacy requests may be sent to info@lambertpawn.com or made by calling (562) 945-0290.

Information we collect & where it comes from

The information depends on your interaction with us:

• Contact and inquiry information: your name, phone number, email or mailing address, messages, appointment details, item descriptions, photographs, and other details you choose to provide.
• Transaction and identity information: items evaluated, pawned, sold, or purchased; serial numbers and item photographs; offers, pawn-ticket and account information, amounts, payment history, and transaction correspondence. When a transaction or law requires it, records may include date of birth, government-issued identification details, signatures, identification or thumbprint records, and tax-reporting information.
• Recorded calls and AI-assisted chat: telephone-call audio, messages, contact information, chat histories, and appointment or inquiry details. We record calls with a recording announcement. We use AI-assisted chat primarily after hours; information you submit is processed by us and the providers supporting that service.
• Store surveillance: video images and recorded audio from monitored areas of our premises, including surveillance maintained in connection with our licensed firearms-dealer operations.
• Messaging information: mobile numbers, message content, delivery and response records, consent language and records of your opt-in, and opt-out or help requests.
• Website and device information: IP address, browser and device details, cookie or similar identifiers, referral pages, pages viewed, dates, approximate location inferred from an IP address, and interactions with website features.
• Payment and order information: billing and shipping details, payment status, and transaction references provided by the payment or shopping service used. Information submitted directly to a payment processor is also handled under that provider's notice.

We receive information from you, from your use of our site and services, and from providers assisting with payments, orders, communications, website measurement, and transaction administration. We may also receive information from government or other legally authorized sources for transaction verification and compliance.

Do not send passwords, complete payment-card details, Social Security numbers, or identification documents through an ordinary text or general inquiry. Ask our team for an appropriate method if sensitive information is required.

How we use information

• Respond to questions, evaluate items, arrange visits, and provide services you request.
• Administer pawn accounts and purchases, process payments and orders, and maintain accurate transaction records.
• Send customer-support and service messages within your consent, and send retail marketing texts only if you separately opt in to marketing. We also manage communication preferences, consent records, and opt-outs.
• Operate, troubleshoot, secure, and improve the website and understand how visitors use it.
• Verify identity or authority, prevent fraud, resolve disputes, and protect people, accounts, and property.
• Meet recordkeeping, tax, reporting, law-enforcement, and other legal obligations.

We do not use this policy or consent to service texts as permission to enroll you in promotional SMS campaigns. Marketing requires its own affirmative opt-in. We use recorded calls and chat histories to respond to inquiries, document customer communications, and resolve service questions. Surveillance is maintained for security and legally authorized purposes, subject to the special restrictions below. A materially different use will be addressed with any notice or consent required by law.

How we disclose information

We disclose information as needed for the following purposes, subject to applicable law:

• Operational providers: companies assisting with hosting, website tools and measurement, communications, customer support, pawn administration, payments, e-commerce, shipping, security, and professional services. Access is limited to information needed for the relevant service and applicable contractual and legal restrictions.
• Legal and safety purposes: legally required transaction reports and disclosures to government agencies; authorized investigations, subpoenas, and court orders; fraud prevention, claims, and protection of legal rights.
• At your direction: an authorized representative or another recipient you ask us to involve, after appropriate verification.
• Business transfers: information relevant to a lawful proposed or completed business transfer, subject to applicable privacy restrictions and the separate SMS limitations below.

We do not upload customer lists to advertising platforms. Analytics and other automatic website data collection are described separately in Section 6. Restrictions on mobile information, SMS consent, financial information, and regulated surveillance recordings apply even when another part of this policy describes general disclosures.

The SMS-specific restrictions in Section 5 apply to every disclosure category above. General disclosure language does not authorize transferring SMS consent to an unrelated sender or using it for another party's marketing.

Mobile information & SMS consent

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We do not sell, rent, trade, or provide SMS opt-in records or consent to affiliates or other businesses for their own messaging or marketing.

We use mobile information and consent records to operate the Lambert Pawn Text Messaging program. Limited disclosure to messaging platforms, telecommunications carriers, and support vendors is permitted only as necessary to operate, deliver, secure, or administer that program, or where a disclosure is legally required. These disclosures do not give a recipient permission to market independently to you or treat your consent as transferable.

Service texts may include replies to your questions, appointment reminders, order-status updates, and account-service updates within the scope of your consent and the message types authorized for our business by applicable law and our messaging providers. With a separate marketing opt-in, we may send retail news, new-arrival notices, and special offers. Service-message consent does not authorize marketing. We do not send firearm or ammunition promotions or loan solicitations through this program. Message frequency varies with your requests and account activity. Message and data rates may apply.

To stop program texts, reply STOP to a message. For help, reply HELP, call (562) 945-0290, or email info@lambertpawn.com. You may also withdraw consent by another reasonable method using those contacts. We may keep the minimum suppression and consent records needed to honor your choice and meet legal obligations.

Both service and marketing SMS consent are optional. Consent is not a condition of purchasing goods, selling an item, obtaining a pawn loan, or receiving customer service. Booking an appointment, supplying a number, or signing a transaction document without an applicable SMS opt-in does not enroll you in marketing. Read the SMS program terms for participation, cancellation, and delivery information.

Cookies, analytics & browser choices

Our website uses cookies and similar technologies for site functions, security, preferences, and measurement. We use Google Analytics and other website measurement tools to understand traffic and interactions. These providers may receive browser and device details, page activity, IP addresses, and identifiers.

Third-party tools or content can collect information directly from your browser. Depending on the provider and its settings, it may be linked with information about activities over time and across other websites or services. Following a store, payment, social-media, map, or other external link also brings you under that service's own practices.

You can block or delete cookies through your browser, although some features may stop working. Google's Analytics opt-out browser add-on offers an additional control for supported desktop browsers. Google describes its practices at How Google uses information from sites or apps that use its services. The add-on does not disable every website technology or apply to all devices.

Do Not Track: legacy browser Do Not Track signals do not automatically turn off all third-party analytics on this site. Global Privacy Control and other legally recognized opt-out preference signals are different from legacy Do Not Track. Contact us about available privacy choices and applicable requests.

Privacy of pawn-customer information

Information connected with a personal, family, or household pawn loan can be nonpublic personal financial information. Federal financial privacy law and California financial privacy law may provide protections in addition to this website policy.

For pawn services, we collect information from you and your transactions, such as your identity and contact details, item information, loan and payment amounts, and account history. We use and disclose relevant information to administer your transaction, maintain the account, work with necessary service providers, prevent fraud, and satisfy legal requirements. We do not disclose this financial information to affiliates or nonaffiliated companies for their independent marketing.

Our treatment of former customers' financial information follows the same protections. Access is limited to personnel and providers who need it for authorized business or legal purposes, with safeguards appropriate to the information.

Disclosures necessary for servicing, lawful reporting, or other permitted exceptions can continue even when a customer declines optional sharing. Where another disclosure requires a separate notice, choice, or authorization, this general policy is not a substitute for it. Contact us for a copy of the privacy notice applicable to your pawn relationship or to discuss a privacy preference.

Recorded calls, AI chat & store surveillance

Telephone calls. Calls are recorded, and a recording announcement is provided when recording begins. Recordings and associated communication records are used to document and address customer inquiries and service matters. If you do not wish to take part in a recorded call, end the call and contact us by email to discuss another way to receive help. This policy does not replace any notice or consent required for a particular call.

AI-assisted chat. We use automated and AI-assisted chat, primarily after hours. Our chat and communications providers, including SalesCaptain, process the information you submit to provide that service. An automated response can be incomplete or incorrect. Contact our staff to confirm item availability, offers, account details, or other important information. Do not submit passwords, complete payment-card details, Social Security numbers, or identification documents in chat. An AI chat does not make a final lending, purchase, or regulated-transaction decision.

Store surveillance. Our premises are monitored by video and audio surveillance. Recordings maintained under California Penal Code section 26806 are subject to that law’s restrictions on use, access, and release. Those specific restrictions control over the general disclosure categories in this policy. We do not use these regulated recordings for marketing, AI training, or general customer profiling. Legally required surveillance recordings are retained for at least one year and longer when a preservation duty or other applicable legal requirement applies. Entrance notices provide additional information about surveillance. This website policy does not replace the required premises notices.

Retention & security

We retain information for the period reasonably needed for its purpose and applicable legal obligations. Relevant factors include the duration of an inquiry, customer relationship, or account; required transaction, tax, and regulatory records; dispute or investigation needs; fraud prevention; and keeping a record of consent or an opt-out. A request to delete information does not override a legal preservation or reporting duty.

We use administrative, technical, and physical safeguards designed to protect personal information. No website, communication method, or storage system is completely secure. Please contact us if you believe information has been misused or an account has been accessed without authority.

Requests & California privacy choices

You can ask to review, correct, or delete personal information by emailing info@lambertpawn.com, calling (562) 945-0290, or writing to the address below. Describe your relationship with us and the request; do not include sensitive identifiers in an initial email. We may need to verify identity or an agent's authority before providing or changing records.

We evaluate requests under applicable law. Some records must be preserved, and we may be unable to fulfill a request in whole or in part. We will explain applicable limits. For any promotional email you receive, use its unsubscribe option or contact us; the separate SMS opt-out is described above.

California: we do not provide customer lists to other businesses for their own direct marketing. California residents may contact us about information-sharing practices under California's Shine the Light law.

The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act, applies only where its coverage criteria are met. Based on the business information currently available to us, we do not believe Lambert Pawn meets those coverage criteria. We review applicability as our operations and data practices change. We do not claim that all information is exempt simply because we provide pawn loans. If the CCPA applies to a particular processing activity, available rights can include access and portability, correction, deletion, opting out of sale or sharing, limiting certain uses of sensitive information, and freedom from unlawful discrimination, subject to the law's exceptions. Financial information covered by federal or California financial privacy law can be treated differently.

Children & external services

Our website and SMS program are intended for adults, not directed to children under 13, and we do not knowingly collect children's personal information through them. If you believe a child has supplied personal information, contact us so we can investigate and take appropriate action.

Our services are operated from the United States. External shopping, payment, messaging, and social services may have their own policies and processing locations. Read their notices before supplying information. This policy does not assert an international privacy certification or consent to overseas transfers merely from browsing.

Policy updates

We will identify updates by revising the date on this page and provide additional notice or obtain consent when required by law. Changes do not retroactively turn a previous inquiry or service-message opt-in into permission for new marketing. Contact us for a copy of the policy or help understanding an update.

Contact us

Email: info@lambertpawn.com
Phone: (562) 945-0290